Cancellation & Refund Policy 

Tripathi Global Exports Private Limited is committed to ensuring our customers have a pleasant shopping experience. Our Cancellation, Return, and Refund Policy reflects this commitment, providing clear guidelines to help you manage your orders effectively.

If your order or any item(s) within it have not been shipped yet, you may cancel it by contacting our customer support team. Please email us at support@miarchary.com or call us at +91 99100 22831 (Monday to Friday, 10 AM to 6 PM). Upon receiving your cancellation request, we will process the cancellation and initiate a refund within 24-48 business hours.

Yes, there are situations where we may need to cancel an order. Receipt of an order confirmation does not constitute final acceptance of your order. We reserve the right to accept or decline your order at any time after receipt. If our stock levels change or there is an issue with your order, we will notify you by email, phone, or text message. We may either supply a reduced quantity or cancel your order.

For cancellations before shipment, refunds are processed within 24-48 business hours. If your order has been shipped, the refund will be processed once we receive and verify the returned products at our warehouse.

We offer an easy return policy. You can request a return or exchange within 5 days of delivery. Partial returns are also accepted, allowing you to return individual items from your order. To initiate a return, call our customer care at +91 99100 22831 (Monday to Friday, 10 AM to 5 PM) or email us at support@miarchary.com with your Order ID. Include a photograph of the product for reference. We will arrange for pickup within 2-4 business days. Refunds or replacements will be processed once the product is received in unused and undamaged condition.

Returns are not accepted under the following conditions:

● Product has been used or altered

● Product is damaged due to misuse or overuse

● Returned without original packaging, including price tags, labels, and any complimentary items

● Serial number is tampered with

● Request is made after 5 business days from delivery

● Free product provided by the brand

If you receive a damaged or defective product, return it with the delivery person if possible. For issues, contact our customer care at +91 99100 22831 or email support@miarchary.com with your Order ID and a photograph or video of the damaged item. We will issue a refund or replacement at no additional cost, subject to stock availability. If a replacement is unavailable, a full refund will be provided.

Yes, you can return individual items from your order. However, all components and any complimentary items must be returned together.

Refunds are processed once the returned products are received and verified at our warehouse. The refund process typically takes a few business days after receipt.